You have the right to return or exchange your product within 21 days of delivery. A returned product must be: 👉 unused 👉 eligible for resale and 👉all tags must be attached to the product.
Underwear, swimwear, and other hygiene products do not have return or exchange rights, even if unused.
👉You must always inform us of returns at firstname.lastname@example.org. With your returned product(s)Include the dispatch list where you have marked the product(s) you are returning.
👉From the refund, we will subtract €4,95 of return costs. Make sure to hold on to your return receipt. We will refund you once we have received your returned item(s). Your refund will be processed within two weeks of receiving your returned item.
👉 FREE RETURNS in Lahti when you return your package to Cocoonhouse Shop or directly to us at Askontalo! 👉 For international refunds in Europe, we will subtract €16,99 of return costs. 👉 For international refunds in the United States or Canada, we will subtract €19,99 of return costs. 👉 For international refunds Rest of the world, we will subtract €29,90 of return costs.
👉 If you have paid through Paytrail, make sure to check your email (all folders, promo/junk mail) as they will send you an email that you must reply to with your account number in order to receive your refund.
👉On the package, you are returning or exchanging write Chic Mini Me Oy, and the corresponding code regarding which logistics partner you are sending back your parcel through.
Mathahuolto return code: 9532660 Posti return code: 651850
International orderswill receive a return sticker with their order, so make sure you hold onto it when you receive your package in case you need to return/exchange a product!
When exchanging a product for another similar product or a gift card you will not incur any additional fees. If you want to change your product to another product or different size, please contact us so we can reserve this product for you. When changing a product for another product of a different price you will be either reimbursed or charged separately. We will ship your exchanged product to you once the original product you ordered from us arrives back to us.
Returning products bought during a special sale, for example from a buy 2 get 3 products sale means that the customer has broken the conditions to the offer, and their discount will be canceled. A customer is allowed to exchange a product (s) brought during this campaign, meaning the offer is still intact. In this case, the bill will get updated, and should the total amount billed be different from the original bill, the customer will be billed/refunded accordingly.
👉 Not picking up your order is not seen as canceling your order. You will be charged a fee of €10 for not picking up your order.