You have the right to return or exchange your product within 14 days of delivery. A return product must be unused, eligible for resale, and all tags must be attached to the product. Underwear, swimwear, and other hygiene products do not have return or exchange rights, even if unused.
You must always inform us of returns at firstname.lastname@example.org. With your returned product(s)Include the dispatch list where you have marked the product(s) you are returning. From the refund we will subtract 4,95€ of return costs. Make sure to hold on to your return receipt. We will refund you once we have received your returned item(s).
When exchanging a product for another similar product or a gift card you will not incur any additional fees. If you want to change your product to another product or different size, please contact us so we can reserve this product for you. When changing a product for another product of a different price you will be either reimbursed or charged separately. We will ship your exchanged product to you once the original product you ordered from us arrives back to us.
Returning products bought during a special sale, for example from a buy 2 get 3 products sale means that the customer has broken the conditions to the offer, and their discount will be cancelled. A customer is allowed to exchange a product (s) brought during this campaign, meaning the offer is still intact. In this case, the bill will get updated, and should the total amount billed be different from the original bill, the customer will be billed/refunded accordingly.
Not picking up your order is not seen as cancelling your order. You will be charged a fee of €10 for not picking up your order.