Shipping & Delivery

Upon having ordered something from us, you will receive an order confirmation by email. If you do not receive an order confirmation after two days of placing your order, please contact our customer service.

We will inform you regarding possible changes to your order via either email or the phone number you left us, so please make sure your contact details are correct. Chic Mini Me does not bear the costs of additional charges if the customer has left us with incorrect contact details, or does not react to our attempts at contacting them. 

Pricing

The price of products is shown in our web-shop and they include value added tax, 24%. Postage costs are not included unless otherwise specified. The final price will include postage costs.

Delivery time

Local (in Finland): We will deliver your order within 1-3 days after you have placed your order. During high peak order times delivery may take longer.            International:  Orders in Europe and United States 1-2 days with DHL Express,  and orders in Asia 2-4 days with DHL Express

Delivery methods

Orders weighing under 250g will be sent as a letter costing you  2,95. These orders don’t include order tracking and may take 1-2 weeks to arrive.

Orders weighing over 250g or priced over €69 are always sent as a package with tracking. We reserve the right to change the delivery method from Smartpost to a normal package, should the product not fit into the Smartpost automate, or if your chosen Smartpost automate address is not working, or during FREE shipping campaigns if the order value is under €69 or weighing under 250g.  During FREE shipping campaigns, we reserve the right to send orders under €69 or under 250g as letters without tracking. Chic Mini Me does not have any control over the Finnish Postal Service's delays in delivering letters.

Shipping Costs

In Finland

Pick up at Cocoonhouse Finland at Rautatienkatu 3, 15100 Lahti FREE*

Letter, (under 250G) no tracking

€2,95

Matkahuolto package tracking

€5.70

Smartpost automate/ Other delivery point of Finnish Postal Services  tracking

€5.95

Home delivery**

€11.99

Next day delivery***

€19.45

 All local orders over 69,00€

FREE SHIPPING

 *Pick up at Cocoonhouse Finland during their opening hours, Mon-Fri 10.00-17.30 and Sa 10-15. You will receive a text message when you package is ready for your at Cocoonhouse Finland. :-)

 **Home delivery within 1-3 days upon receiving the order and delivery of the package is agreed upon via text message with the delivery company and customer.

***Next day delivery must be confirmed with Chic Mini Me prior to leaving your order. Please call Chic Mini Me at +358 442316311 to make sure next day delivery is possible.

International Deliveries with DHL Express       

EUROPE 

€14,99 

UNITED STATES AND CANADA

 

US $19.45  (€17,87)

REST OF THE WORLD

€29.99

All international orders over US $135

FREE SHIPPING

 

Order Changes

If you want to make changes to your order, please contact customer service as soon as possible. Once an order has been packed, changes can not be made to it.

Consumer complaint

If you notice a manufacturing or material defect in your product, or you have been sent the wrong product, we ask you to get in touch with us via our customer service as soon as possible. If your product has been damaged during its delivery to you, please contact the delivery company and then contact us through our customer service.

Force majeure

Chic Mini Me does not take responsibility for events due to force majeure, which resulted in delayed deliveries, a products' faulty condition or in discomfort due to a delayed delivery. We hold the right to change our terms of delivery.

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